5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of ongoing quality management procedures.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you determine whether the protector organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In the majority of cases they probably are, but it’s important to employ a method of verification and quality management to make sure that problems associated with the lack of performing these tasks don’t begin to occur.
In this article we will talk five (5) easy actions to improving your safety guard service and attaining what you picture as your perfect gate house security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is one of these states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security provider and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb way to display whether the protector is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This initial conversation will tell you a lot on what to expect from that guard and it provides you a chance to request a different guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every guard to the company itself, in many cases the shield’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double bank? (Double banks is the process of having a seasoned guard working at the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the response to each of these questions and make certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your website special training to get an understanding of what goes on preparing a guard to operate at your property.
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to find themselves as less of a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to track the log and time the action of the guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the safety guard provider provides a way of earning certain each guard is safe and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety as you aren’t there. Through these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to make sure they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.